Huellitapp Privacy Policy

This Privacy Policy describes how Huellitapp collects, uses, stores, shares, and protects the personal data of its users in accordance with applicable regulations in Chile.

1. Data Controller

The controller responsible for processing personal data is:

2. Limitation on the Use of Data

The data collected by Huellitapp is used exclusively for providing the app’s features, such as the registration, organization, and management of pet information, profile administration, reminders, history, and other tools available to the user.

Huellitapp does not use personal data for medical purposes, diagnostic purposes, or for automated decision-making that may affect the health or well-being of people or animals.

3. Data We May Collect

3.1. Data provided directly by the user

• Name and email address.
• User profile data.
• Pet information recorded in the app, such as name, species, breed, sex, approximate date of birth, weight, sterilization status, notes, checkups, vaccines, medications, reminders, files, or images that the user chooses to associate.

3.2. Authentication data

• If the user signs in with Google, Huellitapp may receive the user’s name, email address, account identifier, and profile picture, according to the permissions granted.

3.3. Technical and usage data

• Technical device or installation identifiers.
• Device model, operating system, app version, language, and time zone.
• Technical logs, error events, crashes, and performance metrics.

4. Purposes of Processing

• To create and manage the user’s account.
• To enable the registration, consultation, and organization of pet information.
• To generate and display reminders, checkups, vaccines, treatments, and other events configured by the user.
• To provide technical support, prevent errors, and improve the app’s stability and security.
• To comply with legal obligations and respond to valid requests from competent authorities.
• To enable, validate, and manage free or premium features associated with the user’s account.

5. Legal Basis

• The data subject’s consent.
• The necessity of providing the services requested by the user within Huellitapp.
• Compliance with applicable legal obligations.

6. Use of Data in Premium Features

If the user accesses premium features, Huellitapp may use account-related information to enable, manage, validate, and maintain access to those features or plans.

Huellitapp does not store the user’s full financial data. Charges, renewals, and other payment operations are managed by external platforms such as Google Play or the App Store, under their own terms and policies.

7. Analytics and Service Improvement

Huellitapp may collect technical and usage information for statistical, security, and service improvement purposes, such as feature usage, errors, stability, performance, and general application behavior.

8. Third-Party Services

The application uses third-party services, such as Firebase (Google), for authentication, storage, notifications, analytics, operational support, and the general operation of the application. Such services may process data in accordance with their own privacy policies.

9. Data Retention

We will retain personal data while the account remains active, as long as necessary to provide the service, or for the time required to comply with legal obligations, resolve disputes, prevent fraud, or enforce our terms and rights.

10. Data Sharing

Huellitapp does not sell personal data. However, data may be processed or hosted by providers that deliver services necessary for the operation of the app.

• Authentication services.
• Database, storage, technical analytics, or messaging services.
• Infrastructure, payment, and hosting services.

We may also disclose information when there is a legal obligation, a valid judicial or administrative request, or when it is necessary to protect the rights, safety, or integrity of Huellitapp, its users, or third parties.

11. Transfers and Technology Providers

Some technology providers may process or store information outside Chile. In such cases, Huellitapp will seek to use providers with reasonable standards of security and data protection, according to the nature of the service provided.

12. Information Security

Huellitapp implements reasonable security measures to protect user information. However, the user acknowledges that no system is completely secure and that the use of the application involves inherent risks related to the transmission, processing, and storage of digital information.

13. Data Subject Rights

In accordance with applicable Chilean law, the data subject may request access to, rectification, cancellation, or blocking of personal data, where applicable. To exercise these rights, the user may write to:

14. Account and Data Deletion

If the application allows account creation, the user may request deletion of the account and deletion of the associated data. Huellitapp may retain strictly necessary information when required by law, for fraud prevention, dispute resolution, or contractual compliance.

The account deletion procedure is available at:
Account Deletion Request

15. Children and Adolescents

Huellitapp is not primarily directed to children. If a legal representative believes that personal data has been provided without sufficient authorization, they may contact us so that we can review and, if appropriate, delete the relevant information.

16. Changes to This Policy

Huellitapp may update this Privacy Policy at any time. The current version will be the one published at this same URL, indicating the date of its latest update.

17. Contact